If a Wildz self-exclusion has not stopped access, treat the issue seriously and act straight away. Sign out, avoid depositing, save evidence and contact support with the dates and limits involved. You can also seek independent help while the account is reviewed. This guide explains practical next steps, how the available controls work and where to turn if you need help beyond the casino, including https://tattoomachine.co.nz/ as a separate online resource.
Check what the Wildz exclusion was meant to do
Start by checking whether you selected a time-out, a deposit limit, a net-loss limit or full self-exclusion. These tools do different jobs. A time-out can last 24 hours, 7 days or 30 days, while self-exclusion can cover periods such as 3, 6 or 9 months, 1 year or an indefinite period. A limit may stop a particular type of gambling without closing the account completely.
Confirm the setting and its dates
Sign in only if you can do so safely, then review My Profile or the responsible-gaming area. Record the setting, start time, end time and any confirmation message. If the exclusion was indefinite and linked to gambling addiction, Wildz’s terms state that the account cannot be reopened. That makes any continued access worth reporting clearly, rather than treating it as a normal technical delay.
What to do when Wildz still allows play
Do not test the restriction with another deposit or game. Log out, close open tabs and remove saved payment details from your device if that helps you pause. Take screenshots showing the account status, any available games, deposit screens and relevant emails. Keep the information factual: note the time, device, account email and the exact control you requested.
Contact support with a clear record
Wildz advertises live chat and support by email at support@wildz.com around the clock. Ask support to confirm in writing that the self-exclusion is active and to investigate why access remained available. Include the setting’s dates and screenshots, but do not send identity documents unless the official verification area requests them. Keep copies of every reply and avoid reopening the account while the matter is being reviewed.
A short message can include these points:
- the date and time the exclusion was requested;
- the type and duration of the restriction;
- what access remained possible afterwards;
- any deposits, bets or losses made after the request; and
- the remedy you want, such as immediate closure and a written investigation.
Understand deposits, payments and account checks
If money moved after you requested exclusion, separate the account issue from the payment issue. Wildz publishes NZ$10 as the deposit minimum for several listed methods, but that does not mean a deposit should have been accepted after a valid exclusion. Ask support to preserve the account records and explain how any post-exclusion transactions will be handled.
Keep withdrawal and verification stages separate
Wildz says withdrawals are normally processed within 24 hours, while arrival can take 2–5 business days. Its terms allow up to 3 days to approve or reject a withdrawal. Verification can also affect timing. Requested evidence may include photo identification, an address document dated within 3 months and payment evidence matching the account holder. Upload files only through the requested My Account area.
| Payment detail | Published information |
|---|---|
| Two-way methods | Skrill, NETELLER, MiFinity, cards and Apple Pay |
| Deposit minimum on listed methods | NZ$10 |
| Withdrawal minimum on listed two-way methods | NZ$20 |
| CashtoCode and paysafecard | Deposit only |
| Inpay | Withdrawal only, minimum NZ$50 |
| Large-win threshold | Winnings above NZ$50,000 may be paid in instalments |
Escalate the issue and protect yourself
If support does not resolve the problem, ask for a formal complaint route and keep the case reference. Wildz identifies Granturo Malta Limited as its contracting operator and lists Malta Gaming Authority licence MGA/B2C/1079/2025. A licence does not replace the need to use the operator’s complaint process, but these details help you describe the correct business in any further correspondence.
Use stronger barriers while the case is open
Ask your bank or payment provider whether gambling-payment blocks are available. Remove gambling apps, block casino marketing and give control of passwords or banking access to someone you trust, if appropriate. Do not create a second account: Wildz’s terms allow only one player account, and using another account can make the situation harder to explain.
| Wildz control | Published options |
|---|---|
| Deposit limits | Rolling 24-hour, 7-day or 30-day periods |
| Net-loss limits | Stops further wagering when the allowance is used |
| Time-outs | 24 hours, 7 days or 30 days |
| Reality checks | 60-minute default reminders, adjustable in My Profile |
| Self-exclusion | Fixed periods or indefinite exclusion |
| Limit increases | Subject to a 24-hour wait |
Find independent help in New Zealand
You do not need to wait for a casino reply before seeking support. Gambling Helpline New Zealand is available on 0800 654 655 or by text on 8006. If gambling feels difficult to control, ask for help with immediate barriers, finances and a longer-term plan. A review of a wildz licensed casino account is an administrative matter; your safety comes first.
Practical takeaway
Stop playing, preserve the evidence and report the failed restriction through the official support channel. Ask for written confirmation, avoid opening another account and contact Gambling Helpline if you feel at risk of continuing. If you analyse wildz or compare wildz pokies and wildz free pokies later, do it only after your exclusion concerns are resolved and you feel in control.
Frequently Asked Questions
These answers cover common problems that can arise when a gambling restriction does not behave as expected.
Can I ask Wildz to close my account immediately?
Yes. Contact support and state clearly that you want immediate closure or self-exclusion because of gambling harm. Keep the request in writing and save the response. Do not rely on uninstalling an app alone, since Wildz is browser-based and can be accessed through compatible smartphones or tablets.
What if I deposited after requesting self-exclusion?
Record the transaction time and tell support that it occurred after your request. Ask them to investigate the account log and explain the outcome. Do not assume an automatic refund, because the result can depend on the timing, restriction type and applicable terms.
Is an indefinite exclusion reversible?
Wildz’s published terms say an indefinite self-exclusion for gambling addiction cannot be reopened. If you selected that option, treat it as permanent. If the account still appears usable, report the access as a possible control failure rather than asking for the account to be restored.
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